Orders may require additional time for dispatch and delivery due to the current Covid-19 restrictions and Australia Post delays. 

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Orders may require additional time for dispatch and delivery due to the current Covid-19 restrictions and Australia Post delays. 

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    RETURNS & EXCHANGES

    RETURNS POLICY – FOR REFUND OR EXCHANGE

    • Items must be returned to Gillz Australia within 30 days of receiving your order. Any returned items received after 30 days may be denied.
    • We refund all full priced items; some sale items may be final and not refunded.
    • Items must be returned in their original condition including tags, and any other packaging materials.
    • Once we have received your returned package, all returned items will be inspected before a refund or exchange is issued.
    • Return Shipping is at the cost of the customer and is non-refundable.  

    ***Gillz Australia reserves the right to deny a return if items are returned used, worn or damaged in any way, or have any form of excessive hair, perfumes or scents on the fabric. These damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund or exchange.

    Please allow 2 business days for a refund to be processed from the date that the returned item is received by Gillz Australia.  Please allow 5 business days during holiday periods. You will be notified once the transaction has been processed via the email address that the order was placed with. Refunds will be issued to the credit card, PayPal or AfterPay account that the payment had originally come from.

    ***Please note if there may be an issue with your original payment type, you must notify our customer care team prior to making your return at info@coolcore.com.au in order to organise alternative refund arrangements. Any issues that may arise with refunds to the original account due to Gillz Australia not being notified are completely out of our control and Gillz Australia will not be held accountable.

    ***We recommend returning items through traceable mail, as we cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items.

     

     

    RETURN ADDRESS

    Please return all items to the address below, along with a copy of proof of purchase, your order a number and request for refund or exchange.

    GILLZ AUSTRALIA

    PO Box 953

    Mount Waverley VIC 3149 

     

    RECEIVED THE WRONG ORDER?

    If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at info@coolcore.com.au and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

     

    ADDITIONAL INFO

    Please note that the goods are your responsibility until they are returned to Gillz Australia. Gillz Australia will not issue a refund on item/s that are not received or are lost in transit.

    Shipping is non-refundable except in cases where Gillz Australia may have made an error.

     


    * This return/refund policy is only valid on orders purchased on https://gillz.com.au/
    “CONSUMERS PLEASE NOTE: Your rights under our return policy are in addition to and do not detract from any rights that you may have under the Australian Consumer Law.”